Get in touch
Questions about an order, sizing, or just want to say hello? A real person from our London team replies, every time.
Customer support
Write to us and a person answers, usually within one to two working days.
Send us a message
We aim to reply within one to two working days.
FAQs
Frequently asked questions
Quick answers to the questions we are asked most.
How quickly will you reply to my message?
Within one to two working days, Monday to Friday. Messages sent at the weekend are answered on the next working day.
Can I change or cancel an order after checkout?
Yes, as long as it has not been dispatched. Email us with your order number straight away — there is a short window before the order goes to the warehouse.
Where is my order?
Your tracking number is emailed as soon as the parcel is dispatched, and you can follow it on our Track my order page. If nothing has moved for 7 days, get in touch.
How do I return or exchange an item?
Email us within 30 days of delivery and we will send the return address. We do not swap sizes directly — return the item and place a new order in the size you want.
How do I find the right size?
Go by the measurements on the product page rather than the size you usually take. There is more in our FAQ.